Return and Refund Policy

At Home Slushy™, we stand behind the quality of our Slushy Machines and want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, we offer a 90-day return policy, subject to the conditions outlined below.

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To be eligible for a return, the following conditions must be met:

• The item must be returned within 90 days of the delivery date.
• The item must be in good condition — unused and undamaged.

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1. Initiate the Return: To start the return process, please contact our customer service at OfficialHomeSlushy@gmail.com with your order number and details of your return request.

2. Approval: Once your return request is approved, you will receive instructions on how to return the item.

3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item is safely returned.

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Once we receive and inspect the returned item, we will process your refund.

• Refund Method: Refunds will be issued to the original payment method used during purchase.

• Processing Time: Please allow up to 10 business days for the refund to appear in your account after the item has been received and approved.

• Non-Refundable Items: Shipping costs and any additional fees (such as customs duties) are non-refundable.

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We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

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If you receive an item that is defective or damaged, please contact us immediately at OfficialHomeSlushy@gmail.com with your order details and photos of the issue. We will arrange a replacement or full refund, including shipping costs.

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For any questions or assistance with your return or refund, please reach out to our customer service team at: OfficialHomeSlushy@gmail.com